Terms and Conditions

Effective date: 9 October 2026

Enquiries and service proposals

Submitting a website form is a request for contact, not an accepted booking, purchase or guarantee that a service is available. We will discuss the requirements and provide a separate written scope, quote and any applicable service terms. Work begins only after the proposal is accepted and any stated prerequisites are met.

Scope, fees and payment

Website package prices are indicative starting points. The final scope, fees, taxes, payment dates, cancellation terms, parts and any service levels will be set out in the accepted quote or service agreement. If those documents differ from this page, the accepted service-specific terms govern that engagement to the extent allowed by law.

Client responsibilities

• Provide accurate contact, site and system information relevant to the requested work.
• Ensure you are authorized to request work on the devices, accounts, networks and premises involved.
• Maintain backups of important information and tell us about relevant access, safety or operational constraints before work starts.
• Keep portal credentials confidential and contact us promptly if you believe an account has been accessed without permission.

Remote support and third-party services

Some work may depend on internet connectivity, third-party software, hardware suppliers or services outside our control. We will explain material dependencies in the relevant proposal. Do not send passwords or secret access keys through a public booking form or ordinary email.

Website and account use

Use the website and portal lawfully and only for their intended purposes. Do not attempt to access another client's information, disrupt the service, upload malicious content or use an account you are not authorized to use. We may restrict access where reasonably necessary to protect users or the service.

Changes and applicable law

We may update these website terms by publishing a revised version with a new effective date. Service-specific agreements remain subject to their own change provisions. These terms are intended to operate under the laws applicable in Kenya, subject to any mandatory rights and protections that cannot legally be excluded.

Contact

For questions about these terms, email omnicarekenya@gmail.com.